pko7 Privacy Policy

1. Who We Are

pko7 is an online gaming and sports betting platform accessible at pko7.com and through associated mobile applications. For the purposes of this Privacy Policy, pko7 acts as the data controller in respect of all personal data collected from users of the Platform. References to "pko7", "we", "us", or "our" throughout this Policy refer to the pko7 platform and its operating entity.

This Privacy Policy applies to all individuals who access pko7, create an Account, place bets, play casino or slot games, or otherwise interact with any part of the pko7 Platform. It should be read in conjunction with the pko7 Terms & Conditions.

2. Personal Data We Collect

pko7 collects the following categories of personal data:

pko7 does not collect full payment card numbers. Where bank details are provided for withdrawal purposes, they are stored in encrypted form and used solely for payment processing.

3. How We Collect Your Data

pko7 collects personal data through the following means:

• Direct collection — information you provide when registering your pko7 Account, completing identity verification (KYC), making deposits or withdrawals, contacting support, or participating in promotions.
• Automated collection — data collected automatically as you use the Platform, including via cookies, log files, device fingerprinting, and analytics tools. This includes your IP address, session duration, pages visited, and game activity.
• Third-party sources — identity verification and fraud prevention providers, payment processors (JazzCash, Easypaisa, and banking partners), and publicly available information where relevant to legal compliance obligations.

4. Why We Use Your Personal Data

pko7 uses the personal data we collect for the following purposes:

• To register and maintain your pko7 Account and verify your identity (KYC);
• To process deposits and withdrawals in PKR via your chosen payment method;
• To provide sports betting, casino, slots, and all other pko7 Services;
• To detect and prevent fraud, money laundering, and any other prohibited or illegal activity on the Platform;
• To comply with applicable legal and regulatory obligations, including anti-money laundering (AML) requirements;
• To enforce the pko7 Terms & Conditions and this Privacy Policy;
• To provide customer support and respond to your enquiries;
• To send you transactional communications (account confirmations, deposit receipts, security alerts);
• To send promotional communications where you have consented to receive them, including information about new games, PSL betting promotions, and bonus offers;
• To improve Platform performance, user experience, and product development through aggregated analytics;
• To apply and enforce responsible gaming measures, including deposit limits and self-exclusion.

pko7 does not use your personal data to make automated decisions that have legal or similarly significant effects on you without human review.

5. Legal Basis for Processing

pko7 processes personal data on the following legal bases:

• Contract performance — processing necessary to provide the Services you have requested, including account management, payment processing, and game delivery;
• Legal obligation — processing required to comply with anti-money laundering laws, age verification requirements, and any other applicable regulatory obligations;
• Legitimate interests — fraud prevention, security monitoring, Platform improvement, and responsible gaming enforcement, where these interests are not overridden by your data protection rights;
• Consent — where you have explicitly consented, such as for marketing communications. You may withdraw consent at any time by contacting pko7 support.

6. Sharing Your Personal Data

pko7 does not sell your personal data to third parties. We may share your data with the following categories of recipients only where necessary and proportionate:

• Payment processors — JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and any other payment service provider used to process your deposits and withdrawals;
• Identity verification providers — KYC and AML service providers who assist pko7 in verifying player identities and screening against sanctions lists;
• Technology providers — cloud hosting, data storage, analytics, and cybersecurity providers who process data on pko7's behalf under data processing agreements;
• Game providers — software suppliers whose games are accessible through the pko7 Platform may receive limited technical data (such as session tokens) necessary to deliver their games;
• Legal and regulatory authorities — where pko7 is required by law, court order, or regulatory directive to disclose data to law enforcement, financial intelligence units, or other competent authorities.

All third parties with whom pko7 shares personal data are required to handle that data in accordance with applicable data protection requirements and may not use it for their own commercial purposes.

7. Cookies & Tracking Technologies

pko7 uses cookies and similar tracking technologies on its Platform. Cookies are small text files stored on your device that help pko7 recognise your browser, maintain your login session, and improve your experience.

Types of cookies used by pko7:

• Strictly necessary cookies — required for the Platform to function, including session management and security tokens. These cannot be disabled.
• Functional cookies — remember your preferences, language settings, and game history within a session.
• Analytics cookies — collect aggregated data about Platform usage to help pko7 understand how players navigate the site and which features are most used. Data is anonymised at the aggregate level.
• Fraud prevention cookies — assist in identifying unusual access patterns and protecting against account takeover and fraud.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect Platform functionality. pko7 does not use third-party advertising cookies or sell data to advertising networks.

8. Data Retention

pko7 retains personal data for as long as necessary to fulfil the purposes described in this Policy, including:

• Account data is retained for the duration of your active Account and for a period of five (5) years following Account closure, to comply with AML and regulatory record-keeping requirements;
• Financial transaction records (deposits, withdrawals, bet history) are retained for a minimum of five (5) years from the date of the transaction;
• KYC and identity verification documents are retained for the period required by applicable AML regulations;
• Support communications are retained for two (2) years from the date of last contact;
• Technical and analytics data in anonymised or aggregated form may be retained indefinitely for Platform improvement purposes.

At the end of the applicable retention period, personal data is securely deleted or anonymised.

9. Data Security

pko7 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption on all data transmitted between your device and the pko7 Platform;
• Encryption of sensitive data at rest, including financial data and identity documents;
• Two-factor authentication (OTP via your registered Pakistani mobile number) available for all Accounts;
• Role-based access controls limiting pko7 staff access to personal data on a need-to-know basis;
• Regular security assessments and penetration testing of Platform infrastructure;
• Session timeout controls to automatically log out inactive sessions.

No security system is completely impenetrable. While pko7 takes data security seriously, we cannot guarantee that unauthorised parties will never overcome these measures. In the event of a data breach that is likely to result in risk to affected users, pko7 will notify impacted users in accordance with applicable legal requirements.

10. Your Data Rights

Subject to applicable law, you have the following rights in respect of your personal data held by pko7:

• Right of access — you may request a copy of the personal data pko7 holds about you;
• Right to rectification — you may request correction of inaccurate or incomplete personal data;
• Right to erasure — you may request deletion of your personal data, subject to pko7's legal obligation to retain certain records;
• Right to restrict processing — you may request that pko7 limit how your data is processed in certain circumstances;
• Right to data portability — you may request a machine-readable copy of data you have provided to pko7;
• Right to withdraw consent — where processing is based on consent (e.g. marketing emails), you may withdraw consent at any time without affecting the lawfulness of prior processing;
• Right to object — you may object to processing based on pko7's legitimate interests.

To exercise any of these rights, contact pko7 support at the details in Section 14. pko7 will respond to verified requests within a reasonable timeframe. pko7 may need to verify your identity before processing any data subject request.

11. Children and Minors

The pko7 Platform is strictly for adults aged 18 and over. pko7 does not knowingly collect personal data from individuals under the age of 18. If pko7 discovers that a minor has provided personal data or created an Account in breach of the age requirement, that Account will be immediately closed, all associated data will be deleted, and any funds deposited by the minor will be refunded to the original payment source.

If you have reason to believe that a minor has accessed the pko7 Platform, please contact pko7 support immediately.

12. Responsible Gaming and Personal Data

pko7's responsible gaming programme involves processing certain personal data to identify and assist players who may be experiencing gambling-related harm. This includes monitoring gaming patterns, deposit frequency, and session lengths to detect signs of problematic behaviour.

Where pko7 identifies a player who may be at risk, we may use their contact data to reach out with responsible gaming information, or to enforce account restrictions in line with our responsible gaming obligations. This processing is based on pko7's legitimate interests in player welfare and its legal obligations as a gaming operator.

Self-exclusion requests are processed immediately. Data associated with a self-excluded account is retained for the duration of the exclusion period and in accordance with the retention schedule in Section 8 — it is not deleted during a self-exclusion period, as retention is necessary to enforce the exclusion. For more information, visit the Responsible Gaming page.

13. Changes to This Privacy Policy

pko7 may update this Privacy Policy from time to time to reflect changes in our data processing practices, legal requirements, or Platform features. The most current version of this Policy will always be published at pko7.com/privacy-policy with an updated "Last updated" date at the top.

Where changes are material, pko7 will notify registered users by email or through an in-Platform notification. Your continued use of pko7 following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms.

14. Contact & Data Enquiries

For any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact the pko7 data team:

Email: [email protected]

Support hours: 09:00 – 23:00 PKT, daily.

Please note that the email address above is displayed as plain text only and is not a clickable link. Copy the address manually to contact us.